GEORGE IYALLA

Acquired and managed 1,000+ SME and enterprise merchants, expanding the active merchant base by 38% through targeted acquisition strategies.

Managed #600M+ in transaction volume, optimizing payment flows across cards, transfers, and digital channels.

Increased average monthly transaction value per merchant by 25% through upselling and account optimization initiatives.

Improved merchant satisfaction by 20% by serving as the primary liaison between merchants and internal product, engineering, operations, and compliance teams.

Reduced failed transactions by 30% by supporting API integrations and resolving technical payment issues.

Achieved a 93% merchant retention rate through consistent engagement, performance reviews, and proactive account management.

Led a 35-member key accounts team, increasing productivity by 35% within 6 months through structured performance management and coaching.

Managed 500+ high-value merchant accounts, achieving a 92% retention rate by optimizing merchant performance and engagement.

Drove over #450M+ growth in transaction volume within 6 months by strategically upselling POS, transfers, QR, and card acceptance solutions.

Onboarded and activated 500+ enterprise merchants, boosting recurring revenue by 45% across the portfolio.

Reduced merchant churn by 25% through proactive relationship management and streamlined issue-resolution workflows.

Successfully managed between #500M to #600M monthly transaction volumes, maintaining 92-95% merchant retention rates.

Increased monthly active merchants by 80% using KPI-driven tracking, structured engagement, and lifecycle optimization.

Onboarded over 2,000 merchants across fintech platforms, significantly expanding the active merchant base and driving revenue growth.

Increased regional merchant acquisition by 45% across retail, hospitality, and service sectors through disciplined sales execution.

Led and managed a 50+ person regional team, improving productivity by 30% via coaching, performance tracking, and incentives.

Mentored high potential staff, resulting in 5 promotions into senior roles.

Reduced operational inefficiencies by 25% by implementing process improvements and targeted training programs.

Boosted loan uptake by 35% through strategic relationship management and cross-selling of financial products.

Managed 200+ SME and high-value merchant accounts, maintaining a 95% retention rate and strong customer satisfaction.

Managed 25+ strategic partnerships with banks, fintechs, and corporate clients, generating over #500M in transaction volume within 12 months.

Onboarded 15 high-value partners, expanding payment channels and growing the merchant network by 30%.

Negotiated commercial agreements that improved revenue share and overall profitability by 20%.

Increased partner-driven merchant activation by 40% through improved onboarding, enablement, and ongoing support.